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Services marketing : integrating customer focus across the firm /
by Zeithaml, Valarie A Published 2006
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    Delivering quality service : balancing customer perceptions and expectations /
    by Zeithaml, Valarie A Published 1990
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      Services marketing : integrating customer focus across the firm /
      by Zeithaml, Valarie A Published 2009
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        Servqual : a multiple-item scale for measuring customer perceptions of service quality /
        by Parasuraman, A Published 1986
        Other Authors: “...Zeithaml, Valarie A...”
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