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Customer behavior : a managerial perspective /
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Sheth, Jagdish N
Published 2004
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Secret service : hidden systems that deliver unforgettable customer service /
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Total quality essentials : using quality tools and systems to improve and manage your business /
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Published 1999
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Seeking customers /
Published 1993
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Customer-focused marketing : actions for delivering greater internal and external customer satisfaction /
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Published 1993
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Quality on trial : bringing bottom-line accountability to the quality effort /
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Published 1995
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Superior customer value in the new economy concepts and cases /
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Keeping customers /
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Customer-focused quality : what to do on Monday morning /
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Customer centered growth : five proven strategies for building competitive advantage /
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Modern analysis of customer surveys with applications using R /
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Value-based marketing for bottom-line success 5 steps to creating customer value /
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God is a salesman : learn from the master /
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How companies win : profiting from demand-driven business models no matter what business you're in /
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Managing expectations working with people who want more, better, faster, sooner, Now! /
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Published 1994
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ระดับความสามารถในการจ่ายค่าบริการบำบัดน้ำเสียของประชาชนในอง...
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Customer chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't /
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